Terms and Conditions

Be located in Australia at the time of your consultation

Every certificate request requires a real-time consultation (by phone) with a GP from one of our partner practices. Certificates are not issued based on questionnaires, written submissions, or automated assessments alone.

The consulting GP has full clinical discretion. The GP may decline to issue a certificate if they determine it is not clinically appropriate. OMC Health does not override or influence clinical decisions made by partner GPs.

After you book, our doctor will call the phone number you gave us, from our platform number. Keep your phone on and nearby, and answer calls from unknown numbers, because our number may show as unknown. If the doctor can't reach you, the wallet credit rules in Section 5 apply.

Certificates issued through OMC Health are valid medical documents issued by registered GPs. Acceptance of the certificate by your employer, educational institution, insurer, or other party is subject to that party's own policies. OMC Health cannot guarantee acceptance by any third party.

Pricing is displayed on the OMC Health platform prior to booking. All prices are in Australian dollars and include GST where applicable.

Payment is processed by third-party payment providers. OMC Health does not store credit card or bank account details. By completing payment, you authorise OMC Health to charge the stated consultation fee.

You get a full refund if:

• the GP declines to issue a certificate, for clinical or other reasons

• a GP isn't available within a reasonable time

• a technical error on our platform stops your consultation

• we cancel your booking for a reason outside your control

These refunds are processed automatically.

You won't get a refund if our doctor can't reach you on your phone number after 3 calls within 1 hour. The same applies if you cancel before the doctor calls you. Instead, the full amount you paid goes into your OMC wallet. Wallet credit doesn't expire, can be used on any certificate type, and can't be exchanged for cash.

No refund or credit is provided:

• once a certificate has been issued

• if you cancel after your consultation has started

• if the GP declines because you gave false or misleading information

This section applies to bookings made on or after 21 Oct 2026. Nothing in these Terms limits your rights under the Australian Consumer Law.

Keep your phone on and be available to answer the doctor's call from the time you book until your consultation ends.

OMC Health's liability for any claim arising from use of our platform is limited to the amount paid by you for the relevant booking.

OMC Health is not liable for any indirect, consequential, or special loss or damage

OMC Health is not liable for the clinical decisions, conduct, or advice of partner GP practices or their GPs.

support@onlinemedicalcertificate.au

(02) 7258 0570

16 Montrose Avenue, Fairfield East, NSW 2163