How
OMC Health works
Getting an online medical certificate through OMC Health takes three steps. Most consultations are completed within about 20 to 40 minutes of booking.
- Real Australian GPs
- Phone or video, as the GP decides
- Same-day certificate delivery if approved
The 3-step process
Simple, secure and 100% online.
Book your certificate
Select the type of certificate you need and continue.
No account registration required.
Consult with an AHPRA-registered GP
An Australian GP calls you, usually by phone. They review your information, ask questions and assess whether a certificate is clinically appropriate.
- ✓Real-time consultation
- ✓GP decides on phone or video
- ✓Full clinical assessment
- ✓GP decides what's appropriate
If the GP declines, you get a full refund.
Receive your certificate if approved
If approved, your certificate is digitally signed by the GP and emailed to you the same day.
- ✓Digitally signed by the GP
- ✓Issued under GP's AHPRA registration and partner practice
- ✓PDF delivered by email
- ✓Unique ID and QR verification code
Delivered to your email
What happens after you book
Here is what to expect once your booking is paid.
- 1
Booking confirmed
You get an email with your booking reference. No account or app is needed.
- 2
A GP picks up your request
An available GP from one of our partner practices is assigned. Estimated wait: within 20 to 40 minutes.
- 3
Your GP calls you
The call comes from our platform number. Keep your phone on and answer calls from numbers you don't recognise.
- 4
The GP decides
The GP assesses your situation in real time. A certificate is issued only if it is clinically appropriate. Some conditions need an in-person look. Ear infections are one example. See whether they suit a phone consult or in-person exam.
- 5
You get the outcome by email
If approved, your certificate arrives as a PDF with a unique ID and QR code. Anyone can check it on the verify certificate page. If declined, your refund is processed automatically. The GP's registration can also be checked on the Ahpra public register. If you need it today, same-day medical certificates follow these same steps, from booking to the PDF in your inbox.
If the doctor can't reach you
Your GP calls the number you gave at booking. If you don't answer after at least 3 calls within 1 hour, you get wallet credit instead of a refund.
The credit is worth the full amount you paid. It doesn't expire and works on any certificate type.
A wrong phone number, or cancelling before the doctor calls, also leads to wallet credit. The refund policy explains every outcome. If anything is unclear, you can contact us by email, answered within 24 hours, or by phone for urgent matters.
What to have ready
- ✓A phone you can answer while you wait for the call.
- ✓The dates you need the certificate to cover.
- ✓A short description of your symptoms and how they affect work or study.
- ✓Your employer's or university's own form, if they require one. You can upload it as a PDF.
- ✓For patients under 18, a parent or guardian must start the booking and be present for the consult.
What it costs
One flat fee per certificate, paid at booking. If the GP declines, you get a full refund. Medicare doesn't cover this fee, but free medical certificates online may be possible through a bulk-billed phone consult with your own GP.
Extra days can be added for $5. See full pricing for add-ons.
Get Your Certificate Today
Need a Medical Certificate? Book a real-time consultation with an AHPRA-registered GP today.
Real consultations. Real care.
Real GP assessment
Your safety comes first
Full refund if declined
Common questions
Your GP will call you on the phone number you provide, from our platform number. You don't need an app or a link. Keep your phone on and nearby, and answer calls from numbers you don't recognise. If the doctor can't reach you, you get wallet credit instead of a refund.
No. OMC Health is not an emergency service and must not be used for medical emergencies. If you are experiencing a medical emergency, call Triple Zero (000) immediately or attend your nearest hospital emergency department.
Most consultations are completed within about 20 to 40 minutes of booking. If approved, your certificate is emailed soon after.
No. Most consults start by phone, and the GP switches to video only if they need it. For carer's leave and patients under 18, the GP decides on phone or video.
Each certificate has a unique ID and QR code. Your employer can scan the code or enter the ID to confirm it is genuine.
In an emergency, call 000
If you are experiencing a medical emergency or life-threatening situation, call Triple Zero (000) immediately.
For urgent but non-emergency concerns, contact your local GP, medical centre, or the National After Hours GP Helpline.