Contact Us
We're here to help.
Whether you need help with a booking, have a question about a certificate, or are an employer confirming a document's authenticity, our support team is here to help. Reach us using the details below, or check our FAQ for instant answers to common questions.
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Send us a message
Fill out the form below and we'll get back to you as soon as possible.
What Can We Help You With?
Booking and payment questions
Certificate delivery issues (haven't received your certificate)
Refunds
Verifying a certificate, see Certificate Verification
Reporting a suspected fake certificate
Partnership enquiries, medical practices interested in joining our network
Media enquiries
Before You Contact Us
FAQ page answers many common questions about pricing, refunds, how consultations work, and certificate verification. Checking there first often gets you an answer faster than waiting for a reply.
Need immediate medical attention?
OMC Health does not provide emergency or urgent medical care. If you are experiencing a medical emergency, call 000 immediately.
Frequently asked questions
View all FAQsOur support team aims to reply to every email within 24 hours. For urgent matters, call (02) 7258 0570, 24 hours a day, 7 days a week.
Yes. Call (02) 7258 0570, 24 hours a day, 7 days a week. For urgent matters, calling is faster than email.
Refunds for declined certificates are processed automatically. If you believe you're owed a refund that hasn't been issued, contact support with your Certificate ID or order reference.
Contact our support team with your booking email and, if available, your order reference, and we'll check your certificate status.
Contact us using the form on this page, selecting “Other” as the reason, and describe your concern. See our Complaints page for the full process.
Yes. Employers can verify a certificate instantly at certificate verification portal or contact support directly for further confirmation.
Need a medical certificate?
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