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OMC Health is an online platform that connects patients with AHPRA-registered doctors from Australian partner practices for real-time consultations. OMC Health does not itself provide medical advice or issue medical certificates. The consulting doctor issues any certificate when they consider it clinically appropriate.
An AHPRA-registered Australian GP from one of OMC Health's partner medical practices will conduct your consultation. The GP assigned to your booking depends on availability, the certificate type and your circumstances. We will inform you of the doctor handling your consultation before the appointment.
Yes. OMC Health provides online medical certificate services across all Australian states and territories, including New South Wales, Victoria, Queensland, Western Australia, South Australia, Tasmania, the Australian Capital Territory and the Northern Territory. Consultations are conducted remotely by AHPRA-registered doctors through partner medical practices, subject to doctor availability and telehealth suitability.
OMC Health requires a real-time phone or video consultation with a GP before considering any certificate. We never issue certificates based on an online form or automated assessment alone. This is what keeps the process consistent with AHPRA guidelines.
Yes. All doctors on OMC Health are registered with AHPRA (Australian Health Practitioner Regulation Agency) and their credentials are independently verified. You can confirm any doctor's registration at the AHPRA national register at ahpra.gov.au.
No. You don't need to be an existing patient. OMC Health connects you directly with an available AHPRA-registered GP from our partner practices at the time of booking; there's no prior relationship required.
OMC Health works with a growing network of 20+ Australian medical practices that provide consultations through AHPRA-registered doctors. OMC Health does not promote individual partner practices as part of the public service experience. Patients book through OMC Health, while the treating doctor and their practice handle the clinical assessment and any approved medical certificate.
Yes. OMC Health is a registered Australian business name operating under an active ABN 26 682 925 506. It provides an online medical certificate platform for patients across Australia.
OMC Health focuses specifically on medical certificates rather than offering a broad range of general telehealth services. Patients are connected with AHPRA-registered doctors through partner medical practices, and every request requires a real-time phone or video consultation. A medical certificate is only issued if the treating doctor considers it clinically appropriate.
You can contact OMC Health through the Contact Us page for help with bookings, medical certificate requests, payments or general support. Employers or organisations checking a certificate should use the certificate verification portal first to quickly confirm its authenticity.
Yes. Doctors shown on OMC Health are AHPRA-registered Australian GPs who practise through participating partner medical practices. OMC Health works with a growing network of Australian GP practices to provide medical certificate consultations.
Yes. OMC Health works with AHPRA-registered Australian doctors through its partner medical practice network. Doctors conduct medical certificate consultations in Australia and follow Australian clinical and professional standards.
Doctors in the OMC Health network are selected through a vetting process focused on clinical and professional standards. OMC Health works with Australian medical practices and checks factors such as current AHPRA registration, professional indemnity insurance, clinical governance, and experience with medical certificate assessments before doctors are included in the network.
Yes. AHPRA-registered GPs are available through OMC Health 7 days a week, including weekends and public holidays. Consultations still take place in real time by phone, and the same clinical discretion applies no matter when you book.
Getting an online medical certificate with OMC Health involves three steps: choose your certificate type and enter your details, consult with an AHPRA-registered GP by phone, and receive your certificate by email the same day if the GP approves it.
A medical certificate may be issued on the same day if an AHPRA-registered GP approves it after your consultation. It isn't instant because a real consultation must happen first. Once approved, the certificate is emailed to you within minutes.
Yes. You can complete an online medical certificate booking on behalf of a family member, but the patient must take part in the consultation because the GP needs to assess the person the certificate is for. For patients under 18, a parent or guardian must complete the booking and be present during the consultation.
Yes. If the patient is under 18, a parent or guardian must complete the booking and attend the consultation. Consultations for patients under 18 are conducted via video, and this requirement applies across all OMC Health certificate types.
No. You do not need to download an app to use OMC Health. You can book your medical certificate consultation directly through the OMC Health website using a mobile phone, tablet or computer.
Yes. OMC Health uses secure systems to protect your personal and medical information throughout booking and consultation. We handle your information confidentially and access or share it only as needed to provide your consultation, process your booking, or meet legal and regulatory requirements.
Yes. For patients under 18, a parent or guardian must initiate the booking and be present during the consultation, which is always conducted by video for under-18 patients to allow for appropriate clinical assessment.
Yes. An AHPRA-registered GP can issue a medical certificate after a telehealth consultation if they consider it clinically appropriate. With OMC Health, the GP assesses the patient by phone or video before deciding whether to issue a certificate.
When booking with OMC Health, you can request either a phone or video consultation. We consider your preferred consultation method, but the treating GP may decide that a different format is more appropriate based on your circumstances. For patients under 18, the consultation is conducted by video.
Most OMC Health consultations take around 5 to 20 minutes, depending on the complexity of your situation and the assessment required. You should remain available and contactable for your full appointment window in case the GP needs additional time to complete the consultation.
During your OMC Health consultation, an AHPRA-registered GP will speak with you by phone or video, review the information you provided, ask relevant questions about your symptoms and circumstances, and assess whether a medical certificate is clinically appropriate. If the GP approves your request, they can issue the certificate and email it to you.
Before your OMC Health consultation, have a charged phone or device, a stable internet connection if using video, and a quiet, private place for the appointment. It also helps to have relevant information ready about your symptoms, when they started, current medications, and any supporting medical information the GP may need during the assessment.
Some conditions require in-person assessment rather than a telehealth consultation. If your doctor determines this during your consult, they'll let you know and a full refund is issued, telehealth isn't a substitute for care that needs a physical examination.
Phone consultations are the default for most certificate types. Video is required for patients under 18 (with a parent or guardian present), for Carer's Leave Certificates, or where your doctor determines a visual assessment is necessary.
You generally won't select a specific doctor in advance. When you book with OMC Health, we match your consultation request with an available doctor from the partner medical practice network at the time of booking.
OMC Health consultations are conducted in real time with an AHPRA-registered doctor, using video or phone. They are not completed through a written questionnaire or text-only assessment. You can request your preferred consultation method when booking, but the doctor may choose the option that is clinically appropriate.
If the doctor decides a medical certificate is not clinically appropriate, you will not be charged for an approved certificate outcome. OMC Health provides a full automatic refund and a clear explanation of the decision. You can also choose to seek an assessment from another doctor.
Your GP will call you on the phone number you provide. The call comes from our platform number, so you do not need an app or a link, just keep your phone nearby.
Most consultations take under 20 to 40 minutes. Your certificate is typically emailed within minutes of approval.
Yes. You can log in to your OMC Health account at any time to view and re-download any certificate you've been issued, so you're not relying solely on the original confirmation email.
Registered medical practitioners such as GPs can issue medical certificates after assessing a patient. Some other registered health practitioners may be able to provide certificates or evidence within their professional scope of practice, depending on the situation and the type of documentation required.
A GP can cover yesterday on a certificate if there is clinical justification, for example, if your symptoms clearly began before today and you were unable to access care earlier. The certificate is issued today, but the period covered may include yesterday or earlier days. This is a clinical decision made by the GP during your consultation.
Select your certificate type, complete your health details, pay securely, and consult with an AHPRA-registered GP. If your GP determines a certificate is clinically appropriate, it is digitally signed and sent securely to your email.
If approved, your certificate is digitally signed and emailed to you on the same day, usually within minutes of the consultation ending.
The GP determines the appropriate duration based on clinical assessment. Certificates may cover a single day, multiple days, or a short recovery period. Multi-day certificates require a genuine real-time consultation and clinical justification for the duration.
A single certificate covers the period during which the GP assesses how your health condition affected your studies. If you need evidence for additional or later assessments, a further consultation may be required. Describe your full situation when booking.
Ongoing claims require regular renewal certificates. Book a renewal consultation before your current certificate expires, OMC Health provides continuation certificates via telehealth to avoid repeated in-person visits.
A medical certificate should identify the patient, include relevant consultation or assessment details, state the period or circumstances the doctor supports, and include the issuing practitioner's details. The exact information required can vary depending on the reviewer's request.
No. Your certificate confirms that you were assessed and provides your certified leave period, but does not disclose your specific diagnosis, symptoms, or personal health details to your employer. Your clinical information stays private between you and your treating doctor, in line with the Privacy Act 1988.
A medical certificate is valid for the period stated on the certificate. There is no fixed maximum; the GP determines the appropriate duration based on your condition. The certificate covers the specified dates, including both the start and end dates. If you need coverage for a longer period, you may need a follow-up consultation.
No. The certificate names you, the carer and documents the caring obligation. It does not disclose the dependent's specific diagnosis or clinical details, which remain protected under the Privacy Act 1988.
Yes. The GP can document specific restrictions, no lifting above a specified weight, sedentary duties only, limited hours, no driving. Restrictions are stated in measurable terms, not vague wording like 'light duties'.
The form matching your state: icare (NSW), WorkSafe Victoria, WorkCover Queensland, a Work Capacity Certificate (SA, ReturnToWorkSA), or WorkCover WA. Federal employees use the Comcare form. Tell the GP your state and employer when booking.
Your Certificate of Capacity is provided for submission to your claims manager or employer, as required by your state's workers' compensation process. OMC Health does not contact your employer directly; how and when you share the certificate with them is part of your standard claims process.
A medical cancellation letter is a document from a GP confirming a health condition makes it appropriate to cancel a service, membership or booking. It is used for gym cancellations, travel insurance claims, event refunds and subscription exits.
No. Alongside Sick Leave Certificates, OMC Health issues Carer's Leave, Student Medical, Fitness for Work, and WorkCover Certificates of Capacity, as well as Medical Cancellation Letters for gym memberships, travel insurance claims, and event refunds.
Not all casual employees accrue paid personal leave. However, your employment contract, Centrelink requirements or other circumstances may create a need. Check your specific workplace requirements.
Yes. Casual employees are entitled to 2 days' unpaid carer's leave per occasion under the Fair Work Act 2009. An AHPRA-registered GP can assess and issue a certificate, as for permanent employees.
Yes, if clinically appropriate. A GP can assess whether your health condition affected your ability to sit the exam. Submit your special consideration application through your university's portal within the required timeframe.
No. A sick leave certificate documents an absence from work. A fitness for work certificate documents clearance or capacity to work, either fully or with restrictions; and is often required before returning after extended leave.
Yes. OMC Health GPs can assess fitness for the specific demands of a role before you start a new job. The assessment focuses on your capacity relative to role requirements, not your full medical history.
Yes. Psychological injury caused by workplace factors, such as traumatic events, bullying or excessive workload, may be claimable. A Certificate of Capacity for psychological injury typically requires a phone consultation and a specialist referral.
Yes. Travel insurers require medical evidence for trip cancellation claims. An OMC Health letter from an AHPRA-registered GP provides that evidence; your claim outcome depends on your specific policy terms and the insurer's assessment.
Centrelink's evidence requirements vary depending on the payment, exemption, or claim involved, so no single number applies to every situation. A GP medical certificate may support a claim when medical evidence is required, but you should check Centrelink's current requirements for your specific payment or circumstance.
Yes. AHPRA-registered doctors in partner medical practices assess medical certificate requests through OMC Health. A certificate is issued only when the treating doctor considers it clinically appropriate following a real-time phone or video consultation. OMC Health also provides a certificate verification process to help confirm certificate authenticity.
You can independently verify a doctor's registration through the public AHPRA Register of Practitioners. Search using the doctor's name or AHPRA registration number to check their current registration status and professional details.
Scan the QR code printed on the certificate, or enter the Certificate ID shown on the document into the verification tool at the top of this page. Results appear instantly.
No. Certificate verification is open to anyone, including employers, schools, and workplaces, and does not require a login or account.
Yes. Every certificate also shows a Certificate ID in text, which can be entered manually into the verification field if the QR code can't be scanned.
It means the Certificate ID doesn't match our records, which may indicate the document has been altered or wasn't issued by OMC Health. We recommend reporting it using the form on this page.
No. Verification only shows the patient's first name and last initial, along with non-clinical certificate details, never a diagnosis, symptoms, or consultation notes.
Certificates remain verifiable on this page indefinitely, so employers can confirm authenticity even months after issue.
Contact our support team via the Contact Us page and include the Certificate ID; we'll confirm the certificate's status directly.
Not without legitimate grounds. Under the Fair Work Act 2009, a valid certificate from an AHPRA-registered GP is reasonable evidence. The Act does not distinguish between in-person and telehealth consultations. If your valid certificate is refused, contact the Fair Work Ombudsman on 13 13 94.
An online carer's leave certificate issued by an AHPRA-registered GP after a genuine consultation can be provided as medical evidence for carer's leave. Your employer may assess whether the evidence meets its workplace requirements. If needed, OMC Health can independently verify the certificate through its verification service.
Universities, TAFEs and schools may accept a medical certificate issued by an AHPRA-registered GP following a telehealth consultation, but evidence requirements vary between institutions. Check your university or school's current policy, particularly for special consideration, missed assessments or institution-specific forms.
An online fitness for work certificate may be accepted where it provides the information your employer requires about your capacity to work or any relevant restrictions. Some roles, particularly safety-critical or specialised work, may require an in-person, occupational health or specialist assessment instead.
Certificate pricing starts from $9.99. Pricing varies by certificate type and is displayed clearly before you complete your booking. There are no hidden fees.
OMC Health accepts Visa, Mastercard, Apple Pay and Google Pay for online bookings. Payments are securely processed through Stripe.
If the GP decides that a medical certificate is not clinically appropriate, the certificate will not be issued, and the applicable consultation or certificate fee will be refunded in line with OMC Health's refund policy. We cannot guarantee approval in advance because the decision is based on the GP's clinical assessment. You are free to seek another medical opinion.
No. OMC Health is a private telehealth service, so you don't need a Medicare card or GP referral. You pay a flat, one-time fee per certificate, and your consultation is conducted directly with an AHPRA-registered GP from one of our partner practices.
Payment is made at the time of booking, before your consultation with the doctor. The fee covers the consultation and clinical assessment. If the doctor determines that a medical certificate is not clinically appropriate, OMC Health will refund you in full to your original payment method.
No. If the doctor determines that a medical certificate is not clinically appropriate, OMC Health provides a full automatic refund. The refund is returned to the same payment method used for the original booking, such as your card, Apple Pay or Google Pay.
No. OMC Health uses transparent, flat-fee pricing based on the type of medical certificate, rather than the day or time you book. Weekend and after-hours doctor availability may vary depending on demand, but the listed certificate price does not change because you book outside standard hours.
A Fitness for Work certificate involves a more detailed assessment of your current work capacity, job duties and any restrictions or modified duties that may be required. The doctor may need to consider factors such as lifting, driving, shift length or safety-critical tasks before deciding whether you are fit to return to work. This additional assessment is reflected in the higher fee.
No. OMC Health is a private, fixed-fee telehealth service and does not bulk bill Medicare. OMC Health consultation fees are paid privately and are not processed as Medicare bulk-billed services. Other telehealth providers may offer Medicare-eligible or bulk-billed consultations depending on the service, patient eligibility and provider billing arrangements.
No. The letter documents the health basis for the cancellation request. Whether the service provider issues a refund depends entirely on their own policies, terms and conditions, OMC Health provides the clinical evidence only.