Frequently Asked
Questions

An Australian GP from one of OMC Health's partner medical practices will conduct your consultation. The GP assigned to your booking depends on availability, the certificate type and your circumstances. We will inform you of the doctor handling your consultation before the appointment.

Yes. OMC Health provides online medical certificate services across all Australian states and territories, including New South Wales, Victoria, Queensland, Western Australia, South Australia, Tasmania, the Australian Capital Territory and the Northern Territory. Consultations are conducted remotely by doctors from our partner medical practices, subject to doctor availability and telehealth suitability.

Yes. A real GP issues every OMC Health certificate after a genuine real-time consultation, if clinically appropriate. It carries the GP's name, AHPRA registration number, the partner practice details, a digital signature and a unique verification code. They are not auto-generated documents.

OMC Health requires a real-time phone or video consultation with a GP before considering any certificate. We never issue certificates based on an online form or automated assessment alone. This is how OMC Health keeps every certificate tied to a genuine clinical assessment.

Yes. All doctors on OMC Health are registered with AHPRA (Australian Health Practitioner Regulation Agency) and their credentials are independently verified. You can confirm any doctor's registration at the AHPRA national register at ahpra.gov.au.

Getting an online medical certificate with OMC Health involves three steps: choose your certificate type and enter your details, speak with a GP by phone, and receive your certificate by email the same day if the GP approves it.

Yes. Every certificate request requires a real-time phone consultation with a GP. OMC Health does not issue certificates based on questionnaires or written submissions alone; every request needs a real-time consultation with a GP.

A medical certificate may be issued on the same day if the GP approves it after your consultation. It isn't instant because a real consultation must happen first. Once approved, the certificate is emailed to you within minutes.

Yes. You can complete an online medical certificate booking on behalf of a family member, but the patient must take part in the consultation because the GP needs to assess the person the certificate is for. For patients under 18, a parent or guardian must complete the booking and be present during the consultation.

Yes. If the patient is under 18, a parent or guardian must complete the booking and attend the consultation. This applies to every OMC Health certificate type. The GP decides whether the consult happens by phone or video.

No. You do not need to download an app to use OMC Health. You can book your medical certificate consultation directly through the OMC Health website using a mobile phone, tablet or computer.

Yes. A registered GP can issue a medical certificate after a telehealth consultation if they consider it clinically appropriate. With OMC Health, the GP assesses the patient by phone or video before deciding whether to issue a certificate.

The consult mode isn't chosen at booking. Phone is the default for most certificate types. For patients under 18 and for Carer's Leave Certificates, the GP decides whether to use phone or video. The GP may also switch any consult to video if they need a visual assessment.

Most OMC Health consultations take around 5 to 20 minutes, depending on the complexity of your situation and the assessment required. You should remain available and contactable for your full appointment window in case the GP needs additional time to complete the consultation.

During your OMC Health consultation, the GP will speak with you by phone or video, review the information you provided, ask relevant questions about your symptoms and circumstances, and assess whether a medical certificate is clinically appropriate. If the GP approves your request, they can issue the certificate and email it to you.

Before your OMC Health consultation, have a charged phone or device, a stable internet connection if using video, and a quiet, private place for the appointment. It also helps to have relevant information ready about your symptoms, when they started, current medications, and any supporting medical information the GP may need during the assessment.

Some conditions require in-person assessment rather than a telehealth consultation. If your doctor determines this during your consult, they'll let you know and a full refund is issued, telehealth isn't a substitute for care that needs a physical examination.

A pharmacist cannot issue a medical certificate in the same way a GP can. Some pharmacies offer limited absence-from-work documents, but these are not the same as a GP-issued medical certificate and may not be accepted by all employers. GPs from our partner practices issue OMC Health certificates, if clinically appropriate.

A psychologist can provide documentation within their own scope of practice, but a GP generally issues a standard medical certificate for sick leave. OMC Health connects you with a GP for this purpose.

Select your certificate type, complete your health details, pay securely, and speak with a GP. If your GP determines a certificate is clinically appropriate, it is digitally signed and sent securely to your email.

If approved, a standard certificate is usually issued soon after your consult. A form takes longer, because the GP completes each section, then signs and stamps it. Forms can be one page or up to eight. The extra time means you get a complete form, ready to submit.

A medical certificate should identify the patient, include relevant consultation or assessment details, state the period or circumstances the doctor supports, and include the issuing practitioner's details. The exact information required can vary depending on the reviewer's request.

OMC Health doesn't supply WorkCover forms. Upload the form your employer or insurer gave you as a PDF when you book, and select your state or territory. Each scheme uses its own form, including NSW, VIC, QLD, WA, SA, Tasmania, the ACT and the Northern Territory. Australian Government employees are generally covered through Comcare. The GP completes the practitioner sections only if clinically appropriate.

Yes. OMC Health connects you with a GP for a real-time assessment of your work capacity and any restrictions before a fitness for work certificate is issued.

The certificate verification portal is available at onlinemedicalcertificate.au/verify-certificate. Anyone with a certificate ID or QR code can use it to confirm a certificate's authenticity.

Universities, TAFEs and schools may accept a medical certificate issued by a registered GP after a telehealth consultation, but evidence requirements vary between institutions. Check your university or school's current policy, particularly for special consideration, missed assessments or institution-specific forms.

If the GP declines to issue a certificate, you get a full refund to your original payment method. If our doctor can't reach you, or you cancel before the doctor calls, the full amount goes into your OMC wallet instead. No refund or credit is provided once a certificate has been issued. In some cases, support may also offer a coupon for a future booking.

You won't get a refund, but you won't lose your payment. If our doctor calls 3 times within 1 hour and can't reach you, the full amount goes into your OMC wallet. Wallet credit doesn't expire and works on any certificate type.

We email your credit to you as a code. Enter it at checkout on your next booking. It's worth the full amount you paid, it's valid for 12 months and you can use it once. If your new booking costs more, you pay the difference.