Clear.. Fair.. Transparent..
You only pay if a certificate is issued.
Refunds follow Australian consumer rights
Clear steps, no hidden fees
Your payment details are safe and secure
Your health information is safe & protected
Our Refund Commitment
OMC Health operates on a simple principle:
You only pay for a certificate if one is issued.
GP decisions are based on clinical appropriateness.
Patients are not charged when certificates cannot be issued.
Clear refund rules with no hidden conditions.
If the consulting GP determines that issuing a certificate is not clinically appropriate for your situation, you will not be charged.
We believe this is the fairest model for patients and ensures that every consultation is conducted with genuine clinical intent, not under financial pressure to receive a certificate.
When a Full Refund Is Provided
Refunds in these circumstances are processed automatically; you do not need to request them. You will receive a notification by email confirming the refund and the reason for it.
When a Refund Is Not Provided
If you believe a refund has been denied in error, you may raise a dispute through our complaints process.
How Refunds Work
You complete your booking and payment.
Consult with an AHPRA-registered GP in real time.
GP determines if a certificate is clinically appropriate.
If not appropriate, a refund is triggered automatically.
Refund is sent to your original payment method.
Refund Processing Timeframes
| Payment Method | Processing Time |
|---|---|
| Credit / Debit Card | 3–7 Business Days |
| PayPal | 1–3 Business Days |
| Apple Pay | 3–5 Business Days |
| Google Pay | 3–5 Business Days |
OMC Health cannot control delays caused by banks or payment providers.
Partial Refunds
OMC Health does not offer partial refunds.
Refund outcomes are simple:
Based on the circumstances set out in Sections 2 and 3 of refund policy.
Your Consumer Rights Remain Protected
Nothing in this Refund Policy limits or excludes any rights or remedies you have under:
- Australian Consumer Law
- Competition and Consumer Act 2010
- Consumer Protection Legislation
Where the Australian Consumer Law applies, it prevails over this policy to the extent of any inconsistency. We are committed to fair treatment, transparency and accountability.
Raise a Refund Dispute
If you believe you are entitled to a refund that has not been provided, or if you have not received a refund within the timeframes above, please contact us:
Reach out to our support team via email.
Share your booking ID and details of your concern.
We'll review your request thoroughly.
We'll respond with the decision and next steps.
We take all concerns seriously and aim to resolve them fairly.
Need Help?
Our team is here to support you.